Case Study: Leading Asia-Pacific Region Communications Service Provider (CSP) achieves $5.71M in recovered revenue with Infogix Revenue Assurance Managed Services

Managed Services Proves Revenue Assurance Cost Savings

A government-owned communications service provider in the Asia‑Pacific region offering landline, mobile, fixed wireless, broadband and enterprise services engaged Infogix to investigate suspected—but believed insignificant—revenue leakage across legacy and new billing systems. The CSP needed factual, low‑risk proof of leakage to overcome internal skepticism and justify investment in a revenue assurance solution.

Infogix deployed a three‑month Revenue Assurance managed service that uncovered $4.26M in leakage in the initial period and, over 11 months, identified $14.46M in total leakage and recouped $5.71M (39.48%) through manual intervention. The results secured an extension and a business case to move to a fully automated RA platform, while refined analytics and process changes tripled recovery effectiveness and added $5.71M to the bottom line.