Case Study: Tier-1 U.S. CSP achieves 550% four-year ROI with Infogix Enterprise Data Analysis Platform

Infogix Analytics Platform Achieves Four-Year ROI of 550%

A Tier‑1 U.S. communications service provider was struggling with cost inefficiencies, significant revenue leakage and unclear margin analysis because billions of daily call detail records (CDRs) were trapped in disparate systems. This lack of centralized, timely access made inter‑carrier reconciliations, billing dispute resolution and route‑level margin visibility nearly impossible.

Infogix implemented its Enterprise Data Analysis Platform to consolidate CDR/IPDR data into a scalable data warehouse with real‑time dashboards and drill‑down analytics. The deployment immediately improved collections and dispute management (the billing dispute team delivered a 300% ROI in year one), recovered tens of millions, raised dispute recovery rates above 60%, and produced a four‑year ROI of more than 550% while enabling ongoing margin control and cost assurance.