Case Study: Leading European Mobile Operator achieves accurate billing and revenue assurance with Infogix

Ensure Accurate Billing by Replacing Aging Manual Processes with Automation

A leading European mobile operator with more than 20 million customers faced recurring revenue leakage and slow, error-prone month-end billing processes built on spreadsheets, ad-hoc SQL and manual checks. The company needed automated operational controls to ensure completeness of call records, accuracy of applied rates and subscription charges, plus real-time visibility into exceptions, transaction volumes and resolution status to support growing data volumes and meet revenue assurance objectives.

The Infogix Enterprise Data Analysis Platform was deployed to automate data capture, verification, balancing and reconciliation across all call detail records, with reusable business rules and a user-friendly dashboard for real-time alerts and reporting. The solution accelerated testing and deployment, detected formatting and rating errors, prevented data loss from rejected or inconsistent records, improved process efficiency and visibility, and reduced cost and cycle time while ensuring accurate billing and stronger revenue assurance.