Case Study: Tier-1 North American Mobile Services Provider achieves $78M savings and reduced fraud with Infogix Enterprise Data Analysis Platform

Critical Point-of-Sale Solution Saves $78M

The Tier-1 North American Mobile Services Provider was facing heavy losses at retail point of sale from undetected duplicate applications and fraud, and needed a real-time decisioning process that could approve or reject new service requests in under four seconds. It turned to Infogix and its Enterprise Data Analysis Platform to integrate with order processing across call centers, websites, retail locations, and resellers.

Infogix implemented the Platform POS Analytics Engine to validate applications in real time, cancel invalid transactions, and flag suspicious activity for follow-up. The results included identifying 35% duplicate applications, detecting 7,612 applications using deceased identities, reducing fraud by 11% in the first two weeks, and delivering $78 million in savings with ROI in four months, plus a monthly ROI of just 1.9 days.