Case Study: Global Law Firm achieves faster access to insights with InfoDesk

Building an information solution that enables a global law fi rm to provide a best-in-class service to their clients

The knowledge team at a global law firm faced a challenge in efficiently managing a high volume of diverse information sources. Sourcing critical insights was extremely time-consuming, causing important information to be missed or not acted upon quickly enough, which hindered their ability to provide exceptional client service. They partnered with InfoDesk to enhance their information workflows and improve the return on their content investments.

InfoDesk implemented an AI-driven data integration and enrichment solution that consolidated the firm’s premium and open-source content into a single, accessible platform. The solution included advanced search features via a custom SharePoint widget and the InfoViewer content management tool, enabling employees to quickly find and share valuable insights. As a result, the firm saw high employee satisfaction with the solution, allowing lawyers to provide better, more timely advice to their clients and significantly improving internal productivity.