Case Study: Coupa Software achieves near‑100% uptime and unified, scalable monitoring with InfluxData

Coupa Software - Customer Case Study

Coupa Software, a cloud-first spend management platform serving millions of suppliers and billions in cumulative spend, needed a modern monitoring framework to sustain near‑100% uptime, improve performance visibility, and support global scale. Its legacy, disparate monitoring tools lacked real‑time insight, long‑term retention, and cross‑system correlation, forcing reactive support and complicating capacity planning and forecasting.

Coupa centralized observability on InfluxData’s time‑series platform (Telegraf, InfluxDB/InfluxEnterprise, Kapacitor, Chronograf) with Grafana for visualization, implementing centralized metrics, retention policies, and custom alerting. The solution delivered 10x more metrics, proactive anomaly detection, faster capacity planning, and consistent ~99.99% uptime across major releases, while enabling future goals like self‑healing, predictive analytics, and broader team adoption.

Coupa Software

Hans Gustavson

Senior Director of Cloud Operations