InflowCX
23 Case Studies
Case Study: Online Trading Academy boosts conversions with InflowCX's CCSM Consulting Program
A InflowCX Case Study
Online Trading Academy - Customer Case Study
Online Trading Academy, a leader in investing and trading education, faced significant challenges with their contact center operations. Their previous support partners were unable to resolve long-standing technical issues or provide strategic business guidance. They needed a knowledgeable partner who understood both the technology and the business of contact centers to help them meet their revenue potential, leading them to partner with InflowCX and utilize its Contact Center Success Management (CCSM) Consultant Program.
The solution from InflowCX involved a comprehensive two-day assessment with the client's team, resulting in an in-depth report with tailored recommendations. By implementing these suggestions, Online Trading Academy increased its conversion rate by 10% within 45 days. InflowCX also resolved software issues that had been open for over a year and provided strategic advice that led to the decision to replace an underperforming third-party contact center.
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