Case Study: BPM improves mobility and remote softphone support with InflowCX

BPM - Customer Case Study

BPM, a large California-based accounting and consulting firm, faced significant challenges after a problematic upgrade to the ShoreTel Connect platform with their former vendor. Issues included a difficult-to-use new interface, unresolved technical glitches, and a critical inability to implement mobility and remote office capabilities essential for their planned expansion. Their previous support partner lacked the expertise to resolve these ongoing problems, prompting BPM to seek a new ShoreTel support provider, leading them to InflowCX.

InflowCX provided expert support to stabilize BPM's ShoreTel Connect system, moving them to a more stable software build that resolved chronic issues. Their engineers successfully implemented the crucial mobility and Edge Gateway features, enabling remote work and positioning the firm for growth. The client reported a "night and day" difference in support quality, praising InflowCX's knowledgeable engineers, seamless processes, and excellent communication, which ultimately delivered the reliable, expandable communication system they required.

BPM