Case Study: a global IT services provider achieves seamless systems integration in a merger with Inflectra’s SpiraTeam

Global IT Services Provider coordinates 3,000 test cases with Inflectra Corporation

Inflectra Corporation helped a global IT services provider overcome the immense challenge of integrating a major US-based acquisition into its existing global operations. The primary objective was to merge IT systems, including a complex ERP, without causing any service disruption to European and American branches. This high-stakes transition was further complicated by the need to coordinate the entire project remotely during the COVID-19 pandemic.

The solution from Inflectra utilized their SpiraTeam platform to manage the entire integration. SpiraTeam provided a centralized system to coordinate thousands of requirements, 3,000 test cases, and 400 test sets across 10 releases, while its incident management features enabled prompt resolution of issues. The provider reported that Inflectra's SpiraTeam was a critical, normalizing factor for the remote team, becoming so embedded that employees used "Spira" as a noun for logged defects. The project was completed successfully, maintaining uninterrupted operations and resulting in high satisfaction with Inflectra's support.