Case Study: Modra zavarovalnica achieves intuitive self-service insurance management with Infinum

Modra Zavarovalnica accelerates pension self-service 1.5x with Infinum

Modra zavarovalnica, a leading provider of supplementary pension insurance in Slovenia, sought to transform its member experience by expanding its communication channels and offering greater control over pension savings through a 24/7 digital platform. They partnered with Infinum to build a self-service customer portal to improve user engagement and reduce operational costs.

Infinum developed a multi-platform solution using Flutter to create both a mobile and web app from a single codebase. The portal allows users to manage beneficiaries, track investments, and use planning tools, leading to strong adoption with over 15k mobile app users and a 4.4 App Store rating. For Modra zavarovalnica, Infinum's solution became the primary customer engagement channel, strengthening member relationships and reinforcing the company's position as a modern, digitally mature insurer.

Modra Zavarovalnica