Case Study: E.ON Hrvatska achieves smarter energy management with Infinum’s AI-powered mobile platform

E.ON Hrvatska doubles App Store ratings with Infinum

E.ON Hrvatska, the Croatian branch of a major European energy provider, partnered with the software development vendor Infinum to overcome the challenge of an outdated and frustrating mobile app. The app had low ratings and was generating a high volume of customer support calls, which did not align with the company's modern and innovative brand ambitions. Infinum was engaged to rebuild the mobile experience from scratch.

Infinum delivered a modern, AI-powered mobile platform that consolidated electricity and gas services, enabling customers to track consumption, submit meter readings via an AI photo feature, and manage bills. The solution significantly improved customer experience, more than doubling App Store ratings upon launch and onboarding approximately 60 new users daily, 70% of whom were entirely new customers. A key measurable impact was that 100% of new app users opted for e-billing, directly supporting E.ON's sustainability goals.

E.ON Hrvatska