Case Study: Large Biotechnology Company boosts morale and saves costs with Infinitus AI agents

Fortune 50 biotech company takes employees off hold, saving costs and boosting morale

A large biotechnology company partnered with Infinitus to address a growing operational burden in its hub services model. During annual reverification and other enrollment cycles, staff were spending hours on hold with payor representatives to complete benefit verifications and related follow-up, making it difficult to forecast headcount and keep up with demand for specialty medications.

Infinitus deployed AI agents to automate outbound calls for benefit verifications and prior authorization follow-up, returning completed results via API. The solution helped offset the work of more than 25 employees during reverification, saved the company hundreds of thousands of dollars annually, and reduced tedious call time to improve employee morale and work-life balance.