Case Study: Fortune 10 Company automates 58,000+ annual data collection hours with Infinitus

Fortune 10 Company - Customer Case Study

A Fortune 10 company faced the challenge of managing over 20 million lengthy, data-heavy outbound calls annually for the healthcare ecosystem. The seasonal nature of this work created immense organizational and financial strain from hiring temporary staff, while the repetitive task led to employee fatigue and data errors. The company contacted Infinitus to automate this process.

Infinitus implemented its AI-powered platform, beginning with a minimal-setup pilot that required no initial IT integration. Within weeks, the system was autonomously making high-quality calls. The solution automated over 58,000 hours of annual call time, drastically reducing costs and operational burdens. Infinitus delivered higher data accuracy by eliminating human error and allowed the customer's employees to focus on more meaningful, empathy-driven work.