Case Study: Fortrea boosts benefit verification efficiency with Infinitus AI

Fortrea Patient Access expands application of innovative AI with Infinitus partnership

Fortrea Patient Access, a key business unit of Fortrea, needed a better way to handle high-volume benefit verification calls to major medical payors. These calls were time-consuming because of long hold times, frequent fluctuations in volume, and the need for consistently accurate data across complex therapies and changing payer guidelines. Fortrea partnered with Infinitus and its AI agent to help streamline this process.

With Infinitus, Fortrea Patient Access automated payor calls and integrated the AI agent into its existing workflow so collected data could flow directly into its system. The results included 15–30 minutes of phone time unlocked per case for employees and 98% continued benefit verification quality across all programs, while also improving consistency and freeing staff to focus more on patient and provider support.

Fortrea

Nathan Miller

Executive Director