Case Study: F500 Biotech Manufacturer streamlines benefit verifications with Infinitus

F500 biotech manufacturer streamlines processes, scales up, and saves costs with Infinitus

F500 Biotech Manufacturer, an ophthalmology-focused division of a Fortune 500 biotechnology company, faced a major annual spike in patient benefit verification work each January during insurance reverification. Seasonal staffing, outsourcing, and electronic benefit verification tools couldn’t keep up with the volume or complexity of commercial payor cases, leading to delays in patient access and significant operational strain.

To solve this, F500 Biotech Manufacturer implemented Infinitus’ AI agent to automate outbound benefit verification calls and collect missing data from commercial and government payors. With Infinitus, the team completed more than 200% more benefit investigations in January 2023 versus January 2022, achieved a >95% call automation success rate, and expanded support across six times more medications, all without additional staffing or technology.