Case Study: Leading US Telecom Service Provider achieves seamless number portability with Infinite Computer Solutions

Leading US Telecom Service Provider - Customer Case Study

Infinite Computer Solutions worked with a leading US Telecom Service Provider that needed to enable seamless wireless and wireline number portability. The customer required a workflow management system that integrated Service Order Administration with Customer Order Management Services (OMS) and the NPAC clearinghouse, along with a high-performance web GUI, single sign-on across NPAC regions, and standards-based communication protocols for porting transactions.

Infinite Computer Solutions developed Service Order Administration using an application development framework, with web and upstream-system interfaces plus secure access to updated porting status. The solution handled over 300,000 porting requests per month, provided complete request history and current status through a secured GUI, and was robust enough to manage NPA splits and Mass SPID migrations.