Case Study: City Schools of Decatur achieves rapid, reliable emergency notifications with Infinite Campus (Campus Messenger with Voice)

City Schools of Decatur - Customer Case Study

City Schools of Decatur (CSD), a 2,911‑student district near Atlanta, was already an Infinite Campus customer but lacked a rapid way to reach families and staff during emergencies. Relying on an antiquated “calling tree,” the district needed a reliable voice‑messaging solution to notify the community quickly when crises—such as the severe September 2009 floods—required immediate school closures.

Infinite Campus delivered Campus Messenger with Voice (powered by ShoutPoint), fully integrated with the district’s Infinite Campus data to ensure accurate, real‑time phone lists. The service uses VOIP high‑volume routing and dedicated ports to make hundreds of concurrent calls, enabling CSD to notify families in minutes—famously reaching parents before TV and radio—and supports the vendor’s claim of delivering a 30‑second message in under 15 minutes; the result: the calling tree was eliminated and emergency communications became fast, reliable, and efficient.

City Schools of Decatur

Thomas Van Soelen

Associate Superintendent