Case Study: WorkWave achieves 15-40% payment cost savings and a superior customer experience by owning payments with Infinicept

How WorkWave Created A Superior Customer Experience By Owning Payments

WorkWave, a software provider for field service companies, needed to take control of payments to improve customer experience and financial transparency. Relying on a third‑party payments provider left WorkWave’s customers facing poor support, opaque fees, and limited mobile and payments functionality, so WorkWave chose to become a payment facilitator and partnered with Infinicept to build a customized payments capability using the Infinicept platform.

Using Infinicept’s platform, WorkWave implemented a unified payments ecosystem and portal that improved reliability, support, and transparency while enabling tailored fee options and new transaction types. The move to Infinicept-powered WorkWave Payments delivered measurable benefits: thousands of field service customers now save an estimated 15%–40% on processing costs, receive better support and added functionality, and gain a competitive advantage as WorkWave continues to expand payments features.

WorkWave

David F. Giannetto

Chief Executive Officer