Case Study: Sana Kliniken AG improves patient guidance with Infermedica’s Symptom Checker

Sana Kliniken AG implements symptom checker

Sana Kliniken AG, one of the largest healthcare providers in Germany, faced the challenge of helping patients navigate its extensive content and find the appropriate medical contact points. Many patients were unfamiliar with medical terminology and were turning to the open internet for assessments, leading to a poor user experience. To address this, they partnered with Infermedica to implement its AI-powered Symptom Checker.

Infermedica's solution provided Sana's patients with a user-friendly tool backed by a verified medical knowledge base. The Symptom Checker guides users by offering medical assessments, trusted recommendations, and direct links to relevant articles and videos on Sana's website. This partnership improved the customer experience by offering validated medical information and effectively directing users to the correct care within the Sana network, broadening access to healthcare through digitalization.

Sana Kliniken AG

Michael Rosenstock

Head of Sana Digital