Case Study: International Medical Center improves patient navigation and intake with Infermedica

International Medical Center, a hospital's symptom checker as a gateway for new patients

International Medical Center, a leading healthcare provider in Saudi Arabia, faced the challenge of managing a rapidly growing and diverse patient population while improving digital access to its services. To enhance patient experience and streamline triage, they partnered with Infermedica to implement a bilingual symptom checker using the Infermedica API and its medical knowledge base.

Infermedica provided the core technology for the symptom checker, which was integrated into the hospital's website and mobile apps. The solution successfully collected structured patient data, directed users to appropriate care, and supported physicians with integrated medical records. This resulted in over 12,700 health interviews performed, improving patient flow and allowing International Medical Center to offer a more holistic and efficient gateway to its medical services.

International Medical Center