Case Study: knok improves digital patient journeys with Infermedica's AI symptom checker

Infermedica and knok—a refreshing approach to health care accessibility via telemedicine

Infermedica partnered with knok, a telemedicine market leader in Portugal, to enhance digital healthcare accessibility. knok's challenge was to create a more holistic and efficient digital patient journey, moving beyond simple video consultations to offer a comprehensive care solution that could provide better data and improve the overall quality of remote medical services.

The solution involved integrating Infermedica’s AI-powered symptom checker with knok’s video consultation platform. This created a seamless, white-labeled end-to-end experience where patients could complete a symptom assessment and be automatically directed to an appropriate doctor for a virtual call. For Infermedica, the results included a complete digital patient journey for knok's clients, providing physicians with pre-visit patient data to save time and enabling the collection of high-quality, actionable data to improve clinical outcomes, patient satisfaction, and value for healthcare payers.

knok

José Bastos

CEO and Co-Founder