Case Study: Global TMC reduces booking failures with Infarsight

Global TMC reduces booking failures and cuts manual intervention by 60–70% with Infarsight

A global travel management company was facing significant challenges with booking failures, silent errors, and delayed confirmations that were damaging client trust and creating constant operational firefighting. They partnered with Infarsight to implement a real-time booking reliability monitoring and automation solution to address these critical issues.

Infarsight engineered an agentic AI system that automated email-based booking requests and provided real-time monitoring with automatic retries for failed bookings. This solution reduced the need for manual intervention by 60-70%, eliminated silent failures, and successfully restored confidence across the company's key client accounts.

Global TMC