Case Study: Zalando streamlines M&A and strategy research with Inex One

Zalando uses Inex One for Corporate Strategy and M&A work

Zalando, a leading European online fashion and lifestyle platform, was facing challenges with its previous expert network provider, which included poor customer service, a difficult user interface, and an opaque payment structure. These issues hampered the corporate strategy and M&A team's ability to efficiently conduct market research and due diligence. Seeking a better solution, Zalando turned to the services of Inex One.

Inex One implemented its pay-as-you-go expert network platform, which offered transparent pricing and a user-friendly interface. This solution provided Zalando with a cost-effective and easy-to-administer system for sourcing independent customer insights and collaborating with external consultants. The platform's AI features for analyzing call transcripts were particularly valuable for building a searchable knowledge repository. As a result, Zalando significantly improved its workflow and gained an efficient, transparent tool for expert interviews, moving all its relevant work to Inex One since 2019.

Zalando

Lukas. H.

Zalando