Case Study: NCN (national leader in out-of-network claims cost management) achieves self-service BI and 20 hours/week time savings with InetSoft Style Intelligence

NCN® Embraces Self-Service BI to Provide End-Users with the Ability to Instantly Generate Their Own Reports and Dashboards

NCN, a national leader in cost management for out-of-network claims that handles over $2 billion in healthcare claims annually, faced slow internal reporting: a decade of accumulated relational data (1.5M+ rows) required the BI Manager to spend 3–4 hours daily writing and running SQL and additional hours formatting reports, while business users relied on time-consuming IT ticket requests for report changes, delaying decisions and creating IT backlogs.

NCN implemented InetSoft’s Style Intelligence—offering drag-and-drop data models, a Query Wizard (no SQL needed), interactive dashboards, a Scheduler for automated report generation/delivery, and support for materialized views—so users can self-serve. The BI Manager now builds queries in under 15 minutes and reclaimed about 20 hours per week; business users create their own dashboards, reports run overnight and are auto-delivered, IT is freed from repetitive requests, and NCN plans a broader company rollout.

NCN