Case Study: E-Global achieves faster fraud detection and improved operational performance with INETCO Insight

Speeding up the identification of fraud attacks and operational performance issues with INETCO Insight

E-Global, Mexico’s largest electronic payments processor—handling over 8 million card transactions daily and owned by BBVA Bancomer and CITI Banamex—needed better visibility into every transaction as volumes grew ~20% year-over-year. The company faced slow, resource-intensive investigations into performance problems and fraud (taking up to 90 days to clarify complaints) and required end-to-end transaction-level data to isolate operational issues and limit liabilities like chargebacks and SLA penalties.

E-Global deployed INETCO Insight, a real-time transaction data platform that discovers, decodes and reconstructs every ATM, POS and e‑commerce transaction across four transaction segments and captures granular message fields and timings. The platform enabled faster MTTR and higher transaction completion rates, let the fraud team forward timestamped data into their analytics environment, cut complaint resolution from months to hours, reduced fraud and service-disruption risk, and delivered improved ROI by providing a single trusted source of transaction data.

E-Global