Case Study: Solutran achieves undisrupted SNAP and eWIC service delivery with INETCO Insight

Solutran Improving the stability and availability of SNAP and eWIC programs with INETCO Insight

Solutran, a U.S. leader in Electronic Benefit Transfer (EBT) services with 30+ years’ experience, built a scalable S3™ platform to process SNAP and eWIC transactions but faced visibility challenges in its active/active data center environment. The complexity of routing and multi-hop transactions made it difficult to quickly isolate slowdowns, failures or endpoint issues—risking service interruptions for vulnerable program users and complicating state-by-state rollouts.

Solutran deployed INETCO Insight for real-time, end-to-end transaction monitoring—including network topology mapping, multi-hop correlation and customizable alerts—so every transaction’s application, network and response-time data is visible in one place. As a result, Solutran achieved faster root-cause analysis, proactive intervention to prevent failures, safer program rollouts, improved fraud detection and minimized service disruption for SNAP and eWIC users.

Solutran

Jason Prigge

Chief Technology Officer