Case Study: FIS achieves 50–65% faster performance resolution with INETCO Insight (INETCO)

Resolving transaction performance issues 60% faster

FIS is a global leader in banking and payments technology, serving more than 14,000 financial institutions in over 100 countries and processing billions of ATM and POS transactions each year. Growing complexity from mergers and multi‑tier, mixed‑technology environments made it increasingly difficult for FIS’s EFT Network and Operations teams to monitor end‑to‑end payment flows, leading to fragmented tools, lengthy manual troubleshooting, and a reactive approach to locating transaction issues.

FIS deployed INETCO Insight as a “first‑resort” business transaction management tool to gain consolidated, real‑time visibility across network, application and host tiers, group transactions by customer/card/type, and enable event alerting, reporting and trend analysis. The solution streamlined monitoring, cut reliance on multiple tools and developer support, and automated problem isolation—reducing MTTR by up to 50–65%, lowering customer complaints and incomplete settlements, and driving faster, more proactive resolution.

FIS

Neil Cook

Director of EFT Technology