Case Study: Transaction Network Services (TNS) reduces fixed transaction costs and cuts MTTR with INETCO Insight (INETCO)

Optimizing transaction costs and guaranteeing ATM service reliability

TNS Canada (formerly Calypso Canada), which manages over 8,500 ATMs and ~6 million transactions monthly, needed to guarantee reliable ATM and payment services while cutting rising per-transaction costs driven by smaller purchase sizes, increasing fraud, and platform redundancies from industry consolidation. The company sought a transaction management solution to reduce fixed costs, speed problem isolation, and preserve service levels across internal and third‑party networks.

INETCO Insight was deployed to correlate network, ATM and transaction-level data in real time, provide anomaly alerts, and deliver detailed reporting and historical analysis — with deployment taking less than a day and no agents. The result was faster troubleshooting and SLA escalation, a 50–65% reduction in mean time to repair, 40–50% faster resolution of third‑party issues, about a 1.5% reduction in fixed transaction costs, and full ROI in under 12 months.

Transaction Network Services

Larry Doucet

IT Manager, Calypso Canada