Case Study: Open Solutions reduces transaction risk and achieves 100% ROI with INETCO Insight

Open Solutions (now part of Fiserv) Mitigating Risk with INETCO Insight

Open Solutions (now part of Fiserv) is a provider of banking and payment processing technology that operates one of Canada’s largest ATM and POS switches, handling more than 150 million transactions annually. As their service offerings grew, they needed a passive, end-to-end way to track every financial transaction and detect service problems or inefficiencies without risking disruption or adding complexity to their infrastructure.

They deployed INETCO Insight to provide real-time, transaction-level visibility across internal and third-party networks and integrated alerts into their NOC and ticketing systems. The solution—monitoring eight EFT channels with zero impact on hosts and PCI-aligned encryption—delivered rapid root-cause identification, faster MTTR, lower support and fixed costs, 100% ROI in under 12 months, improved customer response times, and the ability to scale channels confidently.

Open Solutions

Mark Newman

Manager, Network Services