Case Study: Moneris Solutions achieves improved customer service reliability and faster outage resolution with INETCO Insight (INETCO)

Monitoring payment applications in over 350,000 merchant locations

Moneris Solutions, one of North America’s largest payment processors serving over 350,000 merchant locations and processing more than 3 billion transactions annually, needed to ensure consistent service reliability as transaction volumes grew. Existing logs and network tools made it slow and difficult to correlate problems, and limited visibility into third‑party switches and authorizers meant outages and slowdowns could translate into hundreds of failed transactions within minutes.

INETCO Insight was deployed across Moneris’ production, test and backup data centers to provide end‑to‑end transaction visibility, grouping and monitoring by merchant while correlating transaction, application and network data. Real‑time alerts, trending and drill‑down analysis let support teams isolate root causes faster, reducing outage and brownout resolution from hours to minutes, improving operational efficiency and strengthening customer service reliability.

Moneris Solutions

Amer Matar

SVP of Products and Technology