Case Study: Nedbank achieves up to 75% faster problem isolation and end-to-end transaction visibility with INETCO Insight

Managing transaction performance in a complex multi-switch banking environment

Nedbank and Transaction Junction faced rapidly growing transaction volumes and increasing multi‑channel complexity as ATMs, POS, mobile and third‑party services (like Visa and Bankserv) were added to their payment flows. This created operational blind spots where slowdowns or failures could affect customers and merchants, and made it difficult and time‑consuming for IT teams to pinpoint the source of problems across a distributed, multi‑vendor environment.

Both organizations deployed INETCO Insight business transaction management (BTM) software to gain end‑to‑end, agentless transaction visibility and real‑time alerts. The solution was quick to implement (Transaction Junction in under a week), enabled monitoring across ATM, POS and mobile channels, cut problem‑isolation times by about 65–75%, improved operational efficiency, reduced failed consumer transactions and lowered the risk of service disruptions.

Nedbank

Jason De Swardt

Head of Payment Services Hub