Case Study: Global payment and credit card provider (Middle East) reduces transaction time-outs 75% and authorization times 33% with INETCO Insight (INETCO)

How one of the largest payment and credit card service providers in the Middle East reduced transaction time-outs by 75% and improved network reliability with INETCO Insight

A major Middle Eastern arm of a global payment and credit‑card services provider that processes high‑value transactions across 14 countries faced growing operational complexity after implementing an Active/Active Postilion architecture and multiple data centers. With transactions routed through numerous internal components and 54 third‑party ATM/POS/back‑end providers, legacy monitoring tools could not deliver end‑to‑end visibility, putting six‑second authorization SLAs at risk and driving long, resource‑intensive mean‑time‑to‑repair cycles.

The company deployed INETCO Insight® for real‑time transaction monitoring and alerts, giving a single window into each transaction and enabling rapid isolation of issues across internal networks, applications and third parties. Within six weeks they located long‑standing bottlenecks, reduced transaction time‑outs by 75%, cut authorization times from six to four seconds (a 33% improvement), improved availability from 99.92% to 99.96% (recovering ~50% of previously lost transactions), reduced MTTR by 65%, and achieved full ROI in four months.