Case Study: Edenred México achieves 24x7 transaction visibility and 75% faster MTTR with INETCO Insight (INETCO)

How Edenred México safely expands their prepaid corporate service solutions with INETCO Insight

Edenred, a global leader in prepaid corporate services, serves more than 30,000 customers, 3 million users and 40,000 affiliates in Mexico. Focused on sustainable growth, the company needed to ensure a consistent end‑user experience and minimize service disruptions across its prepaid card, voucher and rewards authorization platforms, but lacked real‑time visibility to quickly detect and diagnose transaction intermittences and failures.

Edenred deployed INETCO Insight for 24x7 real‑time transaction monitoring—providing alerts, drill‑down logs, topology maps and end‑to‑end profiling—which enabled rapid problem isolation and targeted remediation. Outcomes include a reduction in daily incident calls from 10 to 6 (40% improvement), a 75% faster mean‑time‑to‑repair (now under one hour), over 90% of SLAs met (up from ~85%), and improved IT and call‑center productivity, allowing safe expansion of prepaid services.

Edenred

Laurent Long

Director of Technology and Information