Case Study: Transaction Junction achieves improved customer experience and faster troubleshooting with INETCO Insight

Gaining visibility into the end customer experience

Transaction Junction, a subsidiary of Blue Label Telecoms that provides end-to-end transaction management and growing value‑added services across South Africa (with operations in India and Mexico), needed better visibility into supplier and network performance. Their challenge was to proactively detect service degradation (not just outages), correlate network and application data across diverse protocols without deploying agents or changing code, and reduce the time, labor and tools required to isolate problems.

They deployed INETCO Insight in under a week as an agentless, transaction‑based monitoring solution that delivers a single operational view, real‑time alerts tied to individual transactions, and hop‑by‑hop timing and message detail. The outcome was faster, one‑tool troubleshooting, reduced finger‑pointing, proactive detection of degradation before customer impact, and improved service uptime and customer experience.

Transaction Junction

Neal Bresler

Manager, Operations and Security