Case Study: Telecom New Zealand improves billing accuracy and cuts 'unidentified' transactions by 90% with INETCO Insight (INETCO)

Ensuring accuracy of customer billing and reporting

Telecom New Zealand’s Gen-i, a leading ICT services provider, routes over 825 million POS and loyalty transactions a year for major processors like Paymark and EFTPOS New Zealand. As merchants migrated from dial-up to Digital EFTPOS and Internet services, Gen-i needed to improve billing accuracy, verify transaction volumes, mitigate migration risk, and gain real-time transaction intelligence without installing agents on customers’ payment switches.

Gen-i deployed INETCO’s POSway and INETCO Insight, supported by INETCO Professional Services, to capture every dial-up, TPDU and digital transaction, provide granular transaction intelligence, real-time alerting and customized billing reports. The solution delivered full visibility to the payments switch, reduced “unidentified” transactions by over 90%, improved billing accuracy and dispute resolution, and helped ensure smooth, low-risk customer migrations.

Telecom New Zealand

Brian Shackleton

SLM Rural & Transactions, ICT Services