Case Study: Travelex achieves 24/7 proactive transaction monitoring, $100K+ annual savings and PCI DSS compliance with INETCO Insight

A Proactive Approach to Managing a Growing Payment Processing Environment

Travelex, the world’s largest international foreign exchange specialist, processes dynamic currency conversion and full transaction payments for over 1,500 merchants and hundreds of financial institutions across multiple countries. Rapid growth in transaction volumes exposed operational gaps: home‑grown tools couldn’t proactively detect performance or switch‑capacity problems, required manual debug processes that generated extra switch load, and risked exposing card‑sensitive data—putting PCI compliance and service levels at risk.

Travelex deployed INETCO Insight to gain granular, real‑time visibility and historical filtering without adding switch load. The solution delivered 24/7 dashboards, alerts, encrypted transaction analysis and faster root‑cause isolation, enabling better capacity planning and proactive fixes. Results included more than $100K annual staffing savings, 100% PCI DSS compliance, obtainable SLAs, reduced downtime and prevention of switch capacity issues.

Travelex

Mark Wingrave

Card and Mobile Payments