Case Study: Outlook Christian Living achieves 98.6% occupancy with Inerva Software’s Resident Select

Outlook Christian Living lifts occupancy to 98.6% with Inerva Software

Outlook Christian Living, an aged care facility, faced a challenge with low 70% occupancy and a disorganized admissions process that lacked a central system for tracking leads. Under CEO Jacques de la Porte, they needed a solution to provide visibility, automation, and accountability. They turned to Inerva Software for its Resident Select product to address these issues.

Inerva Software implemented Resident Select, which provided a structured admissions process with real-time reporting, automated quoting, and enquiry tracking. The results were significant, as occupancy surged from 70% to 98.6% and was maintained at that level. The solution also reduced administrative errors and disputes while enabling data-driven decisions for sustained growth.

Outlook Christian Living