Case Study: North American Pet Products achieves 100% fill rate and 30% lower customer service costs with INDUSTRIOS Software

North American Pet Products - Customer Case Study

North American Pet Products (NAP), a multi‑facility manufacturer and distributor of pet products, needed a centralized system to manage growing complexity across 20,000 SKUs, multiple production sites and global after‑sale service requirements. To address these challenges NAP selected INDUSTRIOS and upgraded to its latest release, planning to use the INDUSTRIOS Inventory Activity Analysis and Customer Service modules to standardize inventory, manufacturing and service processes.

INDUSTRIOS implemented an integrated solution—Inventory Activity Analysis to analyze and update minimum stocks across all products and a Customer Service module tied to billing and EDI—giving technicians immediate visibility to on‑site products and parts availability. The result: a 100% fill rate, a 10% reduction in inventory, a 30% drop in customer service department costs, faster parts/repair response for ~150 daily parts orders, streamlined production and a smooth adoption of INDUSTRIOS by an acquired company.

North American Pet Products

Ron Bonner

President