Case Study: WiZink achieves secure, seamless PSD2 authentication with indigitall push notifications

WiZink boosts approved purchases to 90% with indigitall

WiZink, a digital consumer credit bank, faced the challenge of adapting to the new European PSD2 directive requiring Strong Customer Authentication for online purchases. Partnering with indigitall, the bank sought a secure and user-friendly solution to replace traditional SMS-based verification methods.

indigitall implemented an encrypted push notification system to deliver one-time passwords directly to the user's app. This solution improved security, streamlined the user experience, and reduced SMS costs. The results included a higher customer-approved purchase rate of 90% compared to 78% with SMS, alongside improved customer satisfaction and brand reputation.

WiZink