Case Study: Porto Bank cuts financing advice from 30 minutes to two seconds with Indicium AI

Porto Bank cuts financing advice from 30 minutes to 2 seconds with Indicium

Porto Bank, one of Brazil's largest insurance and financial-services companies, faced a challenge in handling tens of thousands of simultaneous customer inquiries generated by a prime-time TV ad. Their long-term financing product required personalized advice that traditionally took an advisor over 30 minutes per customer, but the live TV environment demanded responses in under two seconds. Indicium AI worked with the bank to address this.

Indicium AI developed Assimov, a multi-agent AI architecture that coordinates specialist agents to deliver personalized recommendations within a single WhatsApp conversation. The solution cut response times from 30 minutes to under two seconds for 95% of requests. This resulted in a 315% increase in leads, 24% more customers, and over $15 million in sales across seven campaigns, all achieved without Porto Bank adding any additional employees.

Porto Bank