Case Study: Reclaim strengthens secure, on-demand access with Indent

Reclaim strengthens their security posture without slowing their team down

Reclaim, a SaaS calendaring solution, faced a challenge with its manual process for granting engineers temporary production database access. Their previous method of pinging the CTO or Head of SRE on Slack to manually update Tailscale ACLs was not scalable and complicated their goal of achieving SOC 2 compliance. They needed a solution from a vendor like Indent to create an easy, auditable access review system.

By implementing Indent to manage on-demand access requests through Slack, Reclaim’s workflow was transformed. The Indent solution integrated with Tailscale to grant ephemeral production access in under six seconds, dramatically improving efficiency. This provided a full audit trail for compliance and resulted in a 98% reduction in privileged network access, all without adding friction for their engineering team.

Reclaim

Stevan Arychuk

Head of Site Operations & SRE