Case Study: a mid-sized mortgage lender streamlines fraud ordering and review with Indecomm BotGenius

Mid-Sized Mortgage Lender cuts fraud ordering and review time by 80% with Indecomm (AuditGenius)

A mid-sized mortgage lender faced significant delays and inefficiencies in its middle-office processes due to the manual ordering and review of fraud reports, which impacted borrower response times. To address this challenge, the lender partnered with vendor Indecomm and implemented its BotGenius fraud bot service.

Indecomm's BotGenius solution automated the entire fraud ordering and review process within the lender's system. This resulted in a drastic reduction of the average handle time by 80%, saving 6 minutes and 21 seconds per loan. The implementation by Indecomm significantly enhanced the lender's operational efficiency and improved the overall customer experience with faster processing times.

Mid-Sized Mortgage Lender