Case Study: a top lender/servicer achieves faster final document recovery and lower audit risk with Indecomm’s DocGenius

a top lender/servicer cuts outstanding documents from 20% to under 5% with Indecomm (AuditGenius)

Indecomm helped a top lender and servicer overcome the significant challenge of tracking and retrieving final loan documents. The client faced high costs and risks due to a large volume of missing documents, which were often only pursued after a long delay, with 20% still outstanding at 210 days. This gap in documentation posed a serious risk to proving security interest and title coverage.

Indecomm implemented its DocGenius solution to provide real-time tracking and proactive management of document submissions. This gave the client visibility into performance across all channels. As a result, within nine months, the overall percentage of outstanding documents dropped dramatically from 20% to less than 5%, and even to under 1% in one business channel. Indecomm's solution enabled the client to reduce risk and lower costs through early defect identification.