Case Study: Trustly achieves 92% better collections performance with InDebted

How Trustly maintained collections performance while increasing referrals 12x

Trustly, a global open banking leader, experienced record-breaking growth in 2023, which created a challenge in managing high volumes of overdue accounts while maintaining high-quality customer support. They partnered with the vendor InDebted and used its Collect solution to handle these overdue accounts from U.S. and Canadian customers.

The solution from InDebted provided infinite scalability and machine learning-driven personalization through omnichannel support. This partnership resulted in a 92% improvement in collections performance, the recovery of nearly $4 million USD, and the fact that 4 in 5 customers resolved their balance in full, all while referral volumes grew 12x.

Trustly

Rakesh Teckchandani

Sr. Director Risk Product