Case Study: Cash Converters achieves 40% higher recoveries with InDebted's intelligent collections

How InDebted’s intelligent collections outperformed a traditional agency by 40%

Cash Converters, an ASX-listed leader in personal finance and retail, sought a new approach to debt recovery to improve liquidation rates. Their traditional agency relied on phone calls and letters with minimal self-service options. To address this, they appointed the vendor InDebted for a proof-of-concept trial of its intelligent collections solution.

InDebted implemented its AI-driven platform, shifting engagement to digital channels like email and SMS and enabling flexible self-serve payment options through an online portal. This resulted in a 40% higher recovery rate on past-due accounts within 90 days. Long-term, liquidation rates improved by 30-50% over 18 months, payment plan adoption surged by 50%, and customer complaints dropped significantly. Due to these results, InDebted was selected as Cash Converters' primary third-party collections partner.

Cash Converters