Case Study: Snap Finance achieves higher liquidation rates and multilingual self-service with InDebted

How 3 in 4 Snap customers resolve their accounts with InDebted’s digital-first collections

Snap Finance, a U.S.-based consumer retail finance company, needed a modern collections experience for its customers that matched its digital-first brand. A key challenge was providing inclusive, high-quality support for the 15% of its customer base that primarily speaks Spanish, which its existing solution could not adequately address. To solve this, Snap Finance partnered with vendor InDebted.

InDebted implemented its Collect solution, providing bilingual support in English and Spanish, self-serve options through a secure portal, and personalized, machine learning-powered communication. The measurable impact was significant, with InDebted delivering a 33% higher liquidation rate compared to Snap’s other partners, which rose to 59% for Spanish-speaking customers. Furthermore, over 75% of customers chose to resolve their accounts through the self-serve portal.

Snap Finance

Todd Johnsen

Director, Vendor Management