Case Study: a large government agency cuts overtime, fines, and payroll errors with Indeavor Workforce Management

Large Government Agency - Customer Case Study

a large government agency with 8,000+ employees, 15 union groups, and 30+ locations struggled with highly fragmented paper and spreadsheet-based scheduling, leave, timekeeping, overtime, and certification processes. Indeavor’s workforce management platform, WorkLoud, was brought in to help the agency standardize operations and gain better visibility across its complex 24x7 environment.

Indeavor implemented integrated certification management, automated scheduling and leave workflows, electronic time approval, overtime callout automation, payroll interfacing, and real-time analytics. The results included avoiding further certification fines and reducing a prior $10 million penalty exposure by $8 million, cutting overtime overrun from 69% in 2013 to 2% in 2016, reducing overtime dollars from a 45% overrun to a 4% underrun, lowering bypass grievances from 58 in 2015 to 14 in 2017, and removing over 95% of manual payroll entry errors.