Case Study: Wargaming achieves faster, lower-cost customer feedback analysis with InData Labs

Wargaming reduces customer feedback analysis time and costs with InData Labs in a few months

Wargaming, a leading international game developer, faced the challenge of costly and time-consuming manual analysis of vast amounts of unstructured player feedback from forums and social media. To automate this process, they partnered with vendor InData Labs for a custom customer feedback analysis software solution powered by natural language processing.

InData Labs developed an automated tool that collects reviews and analyzes them using custom NLP models trained to understand gamer slang. This solution provided Wargaming's team with timely, searchable sentiment and topic data, significantly reducing the time and cost of manual analysis. The implementation by InData Labs improved the efficiency of the social research department and the reliability of data-driven decision-making within months.

Wargaming