Case Study: Northumberland Community Bank achieves 256% member growth with incuto

Northumberland Community Bank grows new members 256% with Incuto

Northumberland Community Bank, a community-focused financial co-operative, faced challenges with disengaged members and inefficient, paper-based processes. With no proactive communications strategy, they struggled to attract new members and relied on laborious manual tasks. To address this, they partnered with vendor Incuto to implement its Buzz communications platform and broader digital banking technology.

By implementing Incuto's SaaS platform, the bank digitized its entire operation, from online joining to loan applications. This solution enabled a 256% increase in new members and a 34% rise in loans, all achieved without increasing staff headcount. Incuto's technology provided the digital capability needed to handle large volumes of new members, automate processes, and expand their reach into the local community.

Northumberland Community Bank