Case Study: Manchester Credit Union boosts automation and member service with incuto

Manchester Credit Union automates 40K payments a month with Incuto

Manchester Credit Union, a member-owned financial cooperative, faced challenges with its heavily manual and labor-intensive back-office system, which required staff to physically update transactions multiple times a day. This outdated process hindered member services, particularly for online withdrawals and access to payments. The credit union partnered with incuto, adopting its platform including the Buzz marketing tool, to automate services and improve communication.

By implementing incuto's solution, Manchester Credit Union automated its withdrawal and payment processes, eliminating the need for manual authorization and freeing up staff time. This resulted in £54,000 in automated online withdrawals, the processing of 40,000 payments per month, and annual staff savings of around £15,000. The integration of Faster Payments also provided members with 24/7 access to funds. incuto's technology transformed the credit union's efficiency and service offering, allowing it to compete with high-street banks and better support its community.

Manchester Credit Union